pre-sale service
1. Accept customer consultation and customize products according to customer requirements.
2. Provide customers with product technology, equipment parameters and process flows, and train personnel according to customer
requirements.
Sales service
1. The company sends technical personnel to the site to guide equipment installation, debugging and train operators.
2. If you have any questions during the installation process, please contact the person in charge in time. We will solve the problem in time and ensure the installation progress.
After-sales service
1. Provide phone and video support. If customers have any problems or equipment abnormalities during use, they can contact us by phone. We will help customers solve their problems by phone or video.
2. If the phone or video cannot be connected, the company will send technicians to the site to repair the problem.
3. For products purchased from our company, we provide one-year warranty and lifetime maintenance services.
FAQ
Q1: Is your company a factory or trading company?
A1: Our company is a factory in Henan Province ,with export license and we have done export business over 20 years professionally.
Q2.What is your main business?
A2: Zhengzhou jinghua is devoted to starch processing machine. The machine of starch processing line , such as : cassava starch line , cassava flour line , potato starch line , sweet potato line , wheat starch ,sago line and garri line.
Q3:Where is your factory located? How can I visit there?
A3: Our add: Zhengyun Road and Guanggu Road intersection , Guangwu Town , Zhengzhou City , Henan Province , China.
Warmly welcome to visit us!
Q4: Are your products can be assured ?
A4: Our machines are all passed ISO9001:2001 and have CE certificate by SGS, TUV.
Q5: If we show you our layout of factory, can you help us to design the whole process line?
A5: Yes, our experienced engineers and technical employees can help you to arrange the layout and installation of whole process line based on your real situation.
Q6: If we have samples of new products, can you help us to analysis and design the machine?
A: Yes, Our technical department can help you to analysis, design and test the new products you offered.
